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Enhance and optimize maintenance service logistic of production equipment / machine tools through AI-powered Process Mining techniques

Experiment partner

Process Mining is the deep-dive analysis, discovery, monitoring and improvement of AS-IS processes, revealing the TO-BE efficiencies the business (Service Logistics) benefits from. It takes all of the process data within a company's walls and "mines" it for insight on potential improvement. The goal is finding efficient process paths that require minimal costs and time.

20% Reduction of maintenance service delivering time

20% Reduction of cost of service

DIH-World aims to accelerate the uptake of advanced digital technologies by European manufacturing SMEs in all sectors by supporting them in building sustainable competitive advantages and reaching global markets. DIH-World strengthens the capacities of regional DIHs, particularly in underrepresented regions across Europe.


The aim is to accelerate the matureness of DIHs and the development of their collaboration capabilities; so DIHs can capitalise and leverage on the European DIHs Networks their resources and facilities for the benefit of their local SMEs.

The PROMAS experiment has indirectly received funding from the European Union’s Horizon 2020 research and innovation action programme, via the DIHWORLD Open Call #2 issued and executed under the DIH-WORLD project (Grant Agreement no. 952176).

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